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Misadventure

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How do I contact someone for help about missing DRPs? I understand some things changed recently where they expire faster, but I just spent ARP in the shop to get DRPs in the last month and my 10K+ balance went down to 500. If I would have known they would instantly disappear, I would have never wasted all that ARP to convert into DRPs. I can't find anywhere to open a ticket or talk to someone about this, can anyone point me in the right direction? Thanks in advance :)
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Louvelyn - 06.12.2026 17:09:19
Come to the Discord, I have pinned links to their 'contact us' (phone) and online forums pages. It's very hard to get a hold of them, but there is no other recourse for you except pester them. AWA cannot do anything on this end sorry.
Reptilian18 - 06.12.2026 21:25:44
I’ve had 2 call backs. All my arena points were removed. So they said my balance expired since your purchase is over a year ago. Nothing we can do and closed my ticket. Every email showing weekly activity was in error sorry. $1090 gone
Misadventure - 06.13.2026 05:28:39
<mention>Louvelyn</mention> Thanks, I appreciate the response! I'll take a look at the Discord, but my purchase was on AWA marketplace with ARP to trade for DRP, so they could at least refund the ARP since I had the DRP in my account for less than a month.
Misadventure - 06.13.2026 05:32:00
<mention>Reptilian18</mention> Sorry to hear you lost it all as well. My issue is that I traded ARP for DRP in the marketplace last month, so it shouldn't be expired already. Guess I won't be buying anything from Dell any time soon like I had planed, oh well
Louvelyn - 06.13.2026 07:29:52
I'm sorry but from AWA's side, everything went through normally, there is nothing to refund. It's not the same team that handles the DR program, they only push the points to the Dell account. It's Dell you need to fight about this.
Fruit Punch Samurai - 06.13.2026 16:33:21
Join the others by creating your own thread: https://www.dell.com/community/en/categories/customer-care
Reptilian18 - 06.15.2026 23:24:59
Just finished my 3rd call back. Had my call elevated. They have found a glitch during the upgrade that removed all the points I earned here, told to wait upto 15 day for a fix.

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