FAQ/Contact

Account Settings

Key Giveaways

Arena Rewards Program (ARP)

Other Questions

Contact


Account Settings

I forgot my password, how do I reset my password?

You can reset your password by using the “Forgot Your Password?” function.

If you do not know the email address, please contact us at contact@alienwarearena.com.

I don’t know my username, what do I do?

If you do not know username for your account, you’ll need to send an email to contact@alienwarearena.com from the email address the account was created from. If you no longer have access to your email, please provide the date of birth for the account and state/province the account was originally set to.

Can I change my username, location, or password?

You can change your username, location, or password by logging in and going to your account settings page.

How do I change my email address?

To change your account’s email address, please contact us at contact@alienwarearena.com using your original email address. If you no longer have access to your email, please provide the date of birth for the account and state/province the account was originally set to.

I entered my Date of Birth incorrectly for my account, how can I change this?

To change your account’s date of birth, please contact us at contact@alienwarearena.com.

How do I change my profile avatar image?

  1. Go to your account's "Profile" page.
  2. Click your current profile image and select a previously approved avatar image, or upload a new one for approval.

Key Giveaways

It says a key was already assigned to me, but I don’t have it.

You can find the keys that have been assigned to your account on your account’s "Giveaway" page.

There are no more keys for a giveaway, how do I get one?

Key giveaways are extremely popular and often run out very quickly. When keys run out for a giveaway, often times it will be the end of the giveaway, but every once in awhile we are able to get another batch of keys to put up for members. We will often update the information in the giveaway when that is the case, so read the giveaway text to find new updates. Please do not contact us asking for a key as all keys we have are on the website.

My key doesn’t work, it says it’s invalid.

Review the giveaway instructions on the right-hand side of the giveaway page. If you are still having issues after following the giveaway instructions, please contact us at contact@alienwarearena.com and we will try to work with you to get your key working.

(NOTE: Not all giveaway keys are Steam client keys.)

Arena Rewards Program (ARP)

What is the Arena Rewards Program?

For your participation in Alienware Arena, you earn Arena Reward Points (ARP). You can track your accumulated ARP through your member profile page. ARP accumulates towards Digital Rewards for all community members worldwide.

What is the ARP sweepstakes?

Members in eligible countries can enter the Redeemable ARP they’ve earned into the ARP Weekly Sweepstakes for a chance to win great gaming gear and games. New ARP Sweepstakes open on Mondays and end on Sunday.

What countries are eligible in the ARP sweepstakes?

The United States and Canada are currently the only eligible countries for the North American weekly sweepstakes.

France, Germany, and the United Kingdom are currently the only eligible countries for the European weekly sweepstakes.

Why is my country not eligible for the ARP sweepstakes?

Unfortunately, due to legal issues and our ability to fulfill the prizes, only certain countries are currently eligible for the ARP sweepstakes. We are continually working to try to incorporate more countries into all Alienware Arena programs, including the ARP sweepstakes.

I have suggestions for the ARP Program, who do I send them to?

All site suggestions should be posted in our “Suggestions” forum and if it gets enough community support it certainly gets our attention.

Why did I lose ARP?

You will see your ARP totals decrease if an image, video, group, comment, or event you added/created was removed. Finally, when you enter into an ARP Weekly Sweepstakes you will see your Redeemable ARP total go down, but your Lifetime ARP should remaing the same.

You can find a full list of ways to gain or lose ARP on the ARP page.

Other Questions

I want my team/event to be sponsored by Alienware Arena, who do I contact?

At this time, Alienware Arena does not sponsor: individual players, teams, or multi-gaming organizations. Instead Alienware gives back to the community through key giveaways, free to play competitions and Alienware Arena.

I am having an issue with my Alienware / Dell computer, how do I receive support?

For Alienware/Dell products, get support on www.dell.com/support, for contacting the Alienware/Dell support teams, please visit www.dell.com/contactdell.

I have a question about buying an Alienware / Dell computer, who do I contact?

This varies based on what country you live in. For Alienware & Dell contact information, visit www.alienware.com or www.dell.com from there select the country that you reside in if it is not already selected for you.

I would like to be an Alienware / Dell partner or reseller, who do I contact?

You can become a Dell reseller through this page.

Contact

I need some extra help, how do I reach you?

If the FAQ doesn’t provide you with solution to your problem, you can email us at contact@alienwarearena.com. Please note that Alienware Arena is run and operated in English and we will be better able to provide you support in English, if possible.