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The New Alienware Arena App Bug Report

The Sheriff
  • 19

The new app is now available to download.  Get the links here.  

We are aware of a few issues around certain phones not displaying the correct dimensions and are working to resolve that.  

If you are experiencing issues or just have suggestions for us, please share them here.  Please include phone and any screenshots if you can. 

Replies • 14

Planetary
  • 7

Hello. I am unable to login in to the app. Eventhough my phone is connected to the internet. Attaching screenshot for reference.

Device: Asus Zenphone Max Pro M1(4GB Ram Variant) (ZB601KL) 
Location: India

Not Connected to internet error


Interstellar
  • 5

Hello!
When I put my username/email and password on the Alienware Arena App, it say "Bad credentials"
Someone know the solution for this?

More info:
Screenshot: https://imgur.com/a/B0erLMX
Country: Argentina
Phone: iPhone 7 - iOS 14.4


Planetary
  • 5

iPhone: Invalid ReCaptcha message when trying to log in


Interstellar
  • 5

The collect and win valentines edition did not work for me. Thursday is still not avaiilable for me so far.  I tried this morning around 10AM EST and again at 8PM.  Doesn't work in any browser on alienware 17 R3 laptop.


Galactic
  • 6

1) The app logs out my account every single day. Please fix the cookie. It is very tiresome...

2) The "two factor authentication" security word is too long, and difficult to handle.

Please make a 5-6 characters security word, so we can write it ourselves, without copy-pasting it...

3) I lost the giveaway for "Street Fighter V"..!!! Where are the smartphone push notifications?

I haven't got a single notification yet...

 

Phone Model: Nokia 6.1

edited

  • 4

Its not working even on WiFi :( I am using Nokia 7.2 Android 10 from India

edited

  • 4
FrostKR said:

Hello. I am unable to login in to the app. Eventhough my phone is connected to the internet. Attaching screenshot for reference.

Device: Asus Zenphone Max Pro M1(4GB Ram Variant) (ZB601KL) 
Location: India

Not Connected to internet error


Same problem here bro. I am also from India



  • 3

Are the desktop and phone app credentials the same?

If so, the iPhone app is not allowing me to login.

Error message

Login

Invalid username and
password combination. 

:(