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[Solved]I need a bit of help about the rewards and the shipping dates

  • 501


So i've been waiting for the banner a bit longer then usal and i've gotten no email (On either product) that they or the on has been shipped to my house and i even double checked that i typed everything in right with my location for the socks. And i did the same for the jeresy and i ordered the jersey on 2/8/19. And got it 3/1/19. I was expecting the same thing for the other items. Anyone else not getting any emails that are informing you of when the stuff is on its way? And i did check the shipping dates in the blue but they didn't help too much unless i am expecting them by next year

Edited by Admin
Replies • 20

I'm still waiting on my banner and socks too and it's been along long time. I got my jersey within a few weeks. No emails were sent to me on any of my items. That date posted doesnt mean anything cuz i think i ordered them last year and still haven't gotten them. lol U might send an email to support asking about them tho. Sorry but i lost the email address to support.


I am waiting on my jersey since 10/05/18 yes it has been almost a year and I have no idea how to contact someone about it. I have every other reward within a couple weeks of ordering them.


[NOG]DogManDan said:

I am waiting on my jersey since 10/05/18 yes it has been almost a year and I have no idea how to contact someone about it. I have every other reward within a couple weeks of ordering them.


Did u get the socks and banner? I got my jersey within a couple weeks but have been waiting for my socks and banner since July 10, 2018. I found this email for support: you can email us at contact@alienwarearena.com

edited

I got socks and a banner last year, seems like it took 2 months or so. I even typed in part of my address wrong the first time (you can modify it next reward) and they still found me. I think it was either house number or zip code i forgot. I never got an e-mail.

edited

This happened to me, after about 6 months I finally contacted them about my socks and banner and they told me that they had never even received the order. However, they were very responsive and helpful and they immediately shipped out my rewards. Just contact them!


Hyper445 said:

This happened to me, after about 6 months I finally contacted them about my socks and banner and they told me that they had never even received the order. However, they were very responsive and helpful and they immediately shipped out my rewards. Just contact them!


I contacted them yesterday so hoping to hear back soon from them


I received my banner and beanie around a month or slightly less when I ordered them, however after about 2 - 3 months on my jersey not arriving last year, I emailed Alienware Arena.  Found out there was a issue with communication between Arena and supplier where it was missed.  They sent one out that arrived a couple weeks after I emailed.


LordDomhnall said:

I received my banner and beanie around a month or slightly less when I ordered them, however after about 2 - 3 months on my jersey not arriving last year, I emailed Alienware Arena.  Found out there was a issue with communication between Arena and supplier where it was missed.  They sent one out that arrived a couple weeks after I emailed.


Well if they have a different email then the one that was shown here i am willing to contact that too

 


Laroy said: 

LordDomhnall said:

I received my banner and beanie around a month or slightly less when I ordered them, however after about 2 - 3 months on my jersey not arriving last year, I emailed Alienware Arena.  Found out there was a issue with communication between Arena and supplier where it was missed.  They sent one out that arrived a couple weeks after I emailed.


Well if they have a different email then the one that was shown here i am willing to contact that too

 

I noted down the missing rewards! We will try to fix the issue asap.


Finfy said:

Laroy said: 

LordDomhnall said:

I received my banner and beanie around a month or slightly less when I ordered them, however after about 2 - 3 months on my jersey not arriving last year, I emailed Alienware Arena.  Found out there was a issue with communication between Arena and supplier where it was missed.  They sent one out that arrived a couple weeks after I emailed.


Well if they have a different email then the one that was shown here i am willing to contact that too

 

I noted down the missing rewards! We will try to fix the issue asap.

Thank you!~ I got the email yesterday saying they are packaged and soon to be shipped. Thank you!~