OC controls won't launch on 17R4, massive error log

OC controls won't launch on 17R4, massive error log

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Hello everyone

After a clean reinstall of windows, l've decided to get back the command center. 

As you may be aware, OC control doesn't come with CC, and must be downloaded separately.

Which I did, from the links provided here : http://downloads.dell.com/published/pages/alienware-17-laptop.html

Unfortunately, when I try to launch OC controls in AW.CC, it doesn't work 

Actually it doesn't work so bad that after the huge error log the whole command center goes down and close. 

The error log is below : 


Thanks you for reading this


Replies 2


I think I had a similar problem with my 13 R1 a couple years ago. I'm pretty sure I had to install the Intel Chipset Driver, then Intel Dynamic Platform and Thermal Framework, then Alienware Control Center, and lastly OC Controls.

I think that the log is saying the software can't find the drivers to modify. The "System.Null.Reference.Exception" at the top is the "I can't find" and the needed drivers are the various "objects" and "DependencyObjects."

Alienware 13 R1: Core i5-4510u, 12GB, PNY XLR8 480GB SSD, nVidia 860M, Graphics Amp: EVGA 9880Ti 6GB


I have had this happen in the past but can't remember exactly what the fix was.  Is CPU performance mode enabled in the BIOS? Did you try removing and reinstalling the entire CC application? 

Alienware 17R4 / 7820HK / GTX1080 / 16Gb DDR4 / 512gb M.2 NVMe , 1tb SATA SSD, 1tb SATA M.2

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