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Area 51m tobii eye tracker not working

Lunar
  • 2

The eye tracker in my new area 51m randomly just turns off, seems to disconnect? basically stops working and opennig tobii app it basically says im not looking at the screen. If i use a camera to look at the eye tracker, the 2 infrared lights are both off.  Anyone having similar issues? did a clean install since it was not working at all when i got the laptop and that fixed it for a while, after a reboot will be working just fine agian.

 

edit: restarting the tobii services and going into the experience app it says eye tracker not detected, it is in device manager though

 

Edited
Replies • 2
Lunar
  • 0

Happens to me also, just got my alienware a week ago. Support reinstalled the app and asked me to re install my windows. Did not solve the issue


Lunar
  • 0
nkhedr1 said:

Happens to me also, just got my alienware a week ago. Support reinstalled the app and asked me to re install my windows. Did not solve the issue

Literally just keep uninstalling and resintallng the drivers and software, and eventually it just started working somehow... I think it's just a bit buggy honestly...