[FEEDBACK] The Technical Support FAQs for your Alienware/Computer.

[FEEDBACK] The Technical Support FAQs for your Alienware/Computer.

  • 1

Game7a1

Game7a1

As said in the Main FAQ / Mini FAQ, all constructive and complementary feedback is welcome in this separate thread to keep the length of the FAQ at bay (as it is long enough as is). Anything insulting or spiteful will be deleted without question or reason. Also, if you have any addtional information or links, please provide. The FAQ is always going ti be worked on.

Any "tl;dr" jokes will be destroyed. If anybody asks a question on here that can be answered on the FAQ thread, your post will be deleted (clarifications, on the other hand, are acceptable and welcomed). This is a feedback thread, not start another FAQ session.

If you have a question not answered fully or not at all in the FAQ, make your own thread and we'll hopefully solve the issue. Do mention that you have read the FAQ in your opening post.

Replies 61

Patonb

Good Sticky.

You might add NCIX.com to the store list for us Canadians, and point out they have a US site too.

On Overclocking AW 17/18's, only the "Extreme" processers have BIOS options, you need Intel XTU or Throttlestop. As well the newest BIOS allows manual fan control using HWInfo.

Might want to add Nvidia and AMD driver links as Dell is usually behind on these.

Oh and you forgot the "I" in "Informtion" above.

Game7a1

Patonb said:

Good Sticky.

You might add NCIX.com to the store list for us Canadians, and point out they have a US site too.

On Overclocking AW 17/18's, only the "Extreme" processers have BIOS options, you need Intel XTU or Throttlestop. As well the newest BIOS allows manual fan control using HWInfo.

Might want to add Nvidia and AMD driver links as Dell is usually behind on these.

Oh and you forgot the "I" in "Informtion" above.

I'll add these shortly.

EDIT: Already added.

*Something Something Soon™

Game7a1

FAQ has been updated a bit, but the feedback thread will no longer be sticked since you can access it from the FAQ (bottom of page).

That, and I haven't heard any feedback. 

*Something Something Soon™

AW_Lizano_Global

The FAQ is great, we would like to feature it a bit more with regular clients from other social networks.
On Q11. we use Ztronics.com for legacy systems.
Q32. better of just reinstalling, I've never seen a cloned HDD working properly.

When it comes to saying "lose or void the warranty", we are a bit more detailed on it.
Modding, does void the warranty if the mod changes the form factor of the machine.
Example: Adding a liquid cooling unit for the GPU inside the Aurora case would be fine, but the video cards and the cooling added won't be covered. All of this considering no other components get damaged in the process.
Accidents are covered only under a special type of warranty.

Also, the Recovery Media Request Form is very usefull when reinstalling Windows
https://www.dell.com/support/diagnostics/us/en/04/nondiagnostichome?~ck=mn&

Game7a1

That would be great. Thanks.

I'll add your suggestions soon.

EDIT: Most suggestions added. The accidental warranty is already mentioned.

*Something Something Soon™

richfloors

Game7a1 said:

FAQ has been updated a bit, but the feedback thread will no longer be sticked since you can access it from the FAQ (bottom of page).

That, and I haven't heard any feedback. 

I really like the "new replies" in the threads makes it much easier to find an answer to a question without having to read through all the replies over and over! Good Job!

Game7a1

Updated FAQ once again to be a bit more clear; also added a bit more to some questions.

Still long as always.

*Something Something Soon™

Game7a1

Again, updated FAQ. Added a question, fixed a bit of the grammer and formatting, and made some other edits as well. Still looks a bit unporfessional since it needs some video links, but it'll live.

I'm done with the FAQ (mostly*), though. If an Alienware Rep or iGames Rep (heck, anybody above me) wants to make edits and/or additions, be my guest. I have a Word copy of it just in case something wrong happens to it, so you have my approval. Community feedback will always be appreciated and welcomed.

*I will do some small updates for any RAM, GPU, and CPU refreshes. With the new Area 51 coming out, I can add on to the FAQ as it does add into a few questions (awaiting for its FAQ so I can add onto; I also await the 13's FAQ as well, but we'll see). But anything huge like a new revision or computer, sorry. - Added 8/29/14*

*Something Something Soon™

MyTagforHalo2

The FAQ is a great resource as-is. It's a shame some people fail to read it at all, but I know it has answered a couple of my own questions. 

 

There are few things that I think it could use, but most of them are specific to certain models. Such as windows 8 not being a great option if you want to keep your MIO happy with certain models (like the area-51  2009, I have W8 and its more of a hassle then it is worth) it causes things such as mio controlled fans always at 100%, lights not changing or iin the wrong modes, and the fins in general not knowing what to do. Shutting down in windows 8 puts the computer into sleep mode. While using windows 7 keeps everything working correctly. I've tested this for the past week and im probably just going to uninstall W8 from my ssd, as it is far too much of a pain to  have to reset the fans and lights every time it boots up. (if you open ACC and change ANY value, the mio will wake up and work properly) This only applies if yo uactually want to keep your case functioning properly all the time.. Performance wise, w8 is still superior imo. You will jsut have to deal with the fact that Dell is too lazy to change a couple things to make the ACC compatible. 

Similarly, I also heard that it is a good idea to unplug USB_1 from the motherboard when installing windows to prevent issues. Ive seen it on different websites saying it can mess with your MIO. I do it for good practice, ive never had the issue myself. (and i plan to keep it that way) This goes for just about any desktop. Auroras and Area-51's alike

For messed up audio, it might be a good idea to have people check their audio devices to make sure nothing is disabled. Cant tell you how many times Ive ahd someone have a issue with that..

 

Waqas409

Well im using Alienware m14x r1 since 2012, ur costumer service is totaly fail, my laptop battery was broken so i called everywhere, dell, other online shops etc, i didnt got even one battery for me then i search ebay and found an used Battery that im using it now. so clearly, u guys says u provide beast machines but u dont provide accessries. another thing alienware laptops have best sound klipstech but its life is very short, alot of people have their mini woofer broken same as mine now im using only headphone. !