Laptop starts with support assistant testing fans says fans dont work

Laptop starts with support assistant testing fans says fans dont work

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v00d00X1

So my laptop is at most 3 months old.  Lately everytime i start it up support assist wants to do a test on the fans and it comes back with an error saying basicly fans arent working.  When i sign in and start up support assist to have it run a hardware scan it comes back with no issues.  Has anyone ran into this before and if so what was the outcome?  This is really starting to annoy me and not sure if i should bring it back to Best Buy since its under warranty or call alienware tech support.

Replies 2

elpitaya

What model laptop do you have??
You should try contacting Dell support as it's under warranty

Alienware 15 R3 i7-6820HK @4.1Ghz GTX 1070, 8 Gb DDR4 @2400, 512 GB SSD + 1 TB @7200 RPM

v00d00X1

i have the Alienware 17 R5

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