Alienware 15 R3 - Freezing completely

Alienware 15 R3 - Freezing completely

  • 153

gnirtS

Ive got an 18 month old Alienware 15 R3 and starting to experience complete freezing issues on it in Windows.  Started with the occasional lockup but getting more and more common as time goes on (hours today).

The symptoms are quite simply all is normal and working then the whole thing freezes, mouse,keyboard etc just stops, screen frozen.  At the same time all the fans come on, the lights on the laptop come on and a lot of head seems to be produced from above the keyboard area (where power button strip is).

The only solution then is a hold power button and hard reset.

This doesn't happen under heavy load or gaming, its under low or near idle loads just web browsing or similar.

CPU temps appear to be in the 50c or so area at most, SSD temp 39c, GPU temp low, no fans running but it still locks.

I've tried switching to dedicated GPU only and have the same issue.

Windows reliability monitor gives no clues, all it shows is "windows was not shut down properly" following the reboot.

This is an install of Windows 10 (not the dell/AW image) without any of the AW bloatware running on it.  

Any ideas?  The machine is rapidly becoming unusable.

 

Replies 10

kkkkkkkkkkkkami

You need to check on your hard disk drives/ssd drives. i think one of them is dying.


gnirtS

All the SSDs (3 of them) check out fine on all the monitoring tools.

After more investigation im fairly sure its overheating.  A reinstall of windows combined with temp logging seems to show that CPU loads, heats up, locks.  And 20c difference between cores.

 


elpitaya

reinstall windows if it's not a hardware issue ?? 

Alienware 15 R3 i7-6820HK @4.1Ghz GTX 1070, 8 Gb DDR4 @2400, 512 GB SSD + 1 TB @7200 RPM

$ammy89

kkkkkkkkkkkkami said:

You need to check on your hard disk drives/ssd drives. i think one of th

worked for me


doctorW

Open the windows event viewer and check what went wrong !


gnirtS edited

Nothing gets written to event viewer - the system just freezes.

The only thing in event viewer after the reboot is that windows was shut down unexpectedly.

Windows was reinstalled (twice).

 


doctorW

Did you try the tests included in support assist ?


evity

Did you ever fix this issue? I'm currently having the same problem.


elpitaya

evity said:

Did you ever fix this issue? I'm currently having the same problem.

Haven't occurred to me, not like that I need to reset windows or keep the power button until it restarts...

Alienware 15 R3 i7-6820HK @4.1Ghz GTX 1070, 8 Gb DDR4 @2400, 512 GB SSD + 1 TB @7200 RPM

okgo88

Same issue here, and I can exaggerate the problem by running folding@home. The problem also manifests if I ever put the laptop into sleep mode. I’ve actually had the motherboard changed out once (myself so I know it was done right) and now I’ve had the problem on both old and new motherboards.


You must be logged in to comment.