Ive got an 18 month old Alienware 15 R3 and starting to experience complete freezing issues on it in Windows. Started with the occasional lockup but getting more and more common as time goes on (hours today).
The symptoms are quite simply all is normal and working then the whole thing freezes, mouse,keyboard etc just stops, screen frozen. At the same time all the fans come on, the lights on the laptop come on and a lot of head seems to be produced from above the keyboard area (where power button strip is).
The only solution then is a hold power button and hard reset.
This doesn't happen under heavy load or gaming, its under low or near idle loads just web browsing or similar.
CPU temps appear to be in the 50c or so area at most, SSD temp 39c, GPU temp low, no fans running but it still locks.
I've tried switching to dedicated GPU only and have the same issue.
Windows reliability monitor gives no clues, all it shows is "windows was not shut down properly" following the reboot.
This is an install of Windows 10 (not the dell/AW image) without any of the AW bloatware running on it.
Any ideas? The machine is rapidly becoming unusable.