Alienware 17 R4 Restart Problem

Alienware 17 R4 Restart Problem

  • 7

tuxedo187

Hello, I have recently bought a Dell Alienware 17 R4 (GTX 1080) laptop. However there is one strange issue-the laptop will not restart. If I press restart or I initiate the restart sequence through any software the laptop will try to restart but only to a black screen and the lights on the keyboard will be illuminated.If I completely shut down through windows or power button,the laptop will power on without any problems. I would appreciate any help.Thank you!

Replies 13

AlBsp

Hi, if you didn't reinstall/update the operating system, try to set any of the follow: disable "fast boot" option, use  legacy(not uefi) boot mode,  set bios to optimal default


tuxedo187

Legacy mode just drops some lines telling to add USB or something (http://imgur.com/a/zVVAM) and here are the default values that i am using: http://imgur.com/a/cQLwC

The BIOS are not the newest, but i can't update because BIOS requires a restart of PC which obviously is the problem here.


AlBsp

Change boot device priority: select HDD as boot device, atm you trying to boot from network ( its named Onboard NIC... )
Legacy vs UEFI is on top menu - Boot list option

p.s. setting names are based on bios manufacturer, version and oem, so i cant give you exact names.


tuxedo187

I have selected Legacy mode and HDD as boot priority and this happens: http://imgur.com/a/zVVAM After i set it to UEFI - either Onboard NIC or Windows Boot Manager selected it boots fine, however it gets a black screen after restart...


AlBsp

http://imgur.com/a/zVVAM -here your laptop trying to boot from network, not hdd, that what i'am saying. 

If hdd was on top of boot list, network boot was also there below.
It may not boot from hdd because its not recognise it as boot device(read about GPT/MBR), so it try to boot from next device.

Black screen on boot or reboot are common problems with uefi and hardware, and that is usually solved by disabling fast boot or switching to legacy mode. Also it helps to update bios and vbios to uefi versions, but it may cause other problems.

Maybe this is other common problem for your model and someone else may offer other solution.


tuxedo187

Thank you for your help! I will try to launch windows from USB drive or add a SSD drive and try again.

PS. Like i said - i can't update BIOS since computer will not restart...


pAULSG1

You should tell people what system do you use on computer. Generally as other said - boot system from other drive.

If it can reboot, it's your current system problem. For Windows 8/10 you can refresh or use update assistant... both basically result in reinstalling system but keeping all files and config. Windows 7 is a bit more tricky. For Linux it's quite easy to reinstall.

If not, reset BIOS/UEFI settings to defaults and retry.

 

Be advised Windows 8/10 doesn't really shutdown... it uses quick fast boot which combines hibernation and shutdown by default. You can try to switching it off.


tuxedo187

I am using Windows 10, sorry for not informing. Okay, so the SSD did not help. I have tried to update the BIOS from inside the BIOS, however when i use the Dell Driver Flash tool i get up to this point:( http://imgur.com/a/y2yAo ) and then it instantly turns off, tries to restart to this screen: http://imgur.com/a/6YEU9 and just sits on this screen.  I have noticed that if i put the computer to sleep it gets stuck on that screen with lights on as well. The computer operates normally after shutting down, the restart and sleep is affected only. I cannot update the bios since every time the bios update forces the restart. What could be the cause?


tuxedo187

Okay so today i have disconnected the battery, disconnected the CMOS battery, let it rest for one minute and then back on - no result, still the same. I ran DELL diagnostics and all test were fine. There is one thing though - when i save and exit in BIOS (F10) the computer turns off, then after few seconds i get 2 RED light flashes on the power button and then after few seconds it restarts. So it basically restarts in BIOS, however it gives those 2 red flashes prior to doing so. Any suggestions?


tuxedo187

I have uploaded 2 videos on Youtube, so here is the laptop restarting and hanging: https://youtu.be/hPAQrimqMqs and here is a video of BIOS save and exit, you see the pattern, it turns off, then on, then a couple of red flashes, then off and on again, then it boots: https://youtu.be/mVumn69sJKA